THE SHORT ANSWER.
As early as you can. Work backward from the date you need items in hand, and leave time to choose products, approve a proof, produce the order, and ship it. Production starts only after you approve the proof.
The six steps of an order
- Discovery. We learn your goals, audience, budget, timeline, and decoration needs.
- Presentation. You review curated product options and virtual mockups.
- Invoice. You review your quote and order details.
- Proof approval. You confirm colors, sizing, and logo placement on a digital proof.
- Production. Your products are produced and decorated.
- Delivery. We coordinate shipping and share available tracking.
What takes the longest
Production and transit. Production averages 3–5 business days after proof approval for promotional products and apparel, and 7–10 days for kits, print, and packaging. Transit depends on where the order is going.
What slows an order down
- Artwork that arrives late or needs to be redrawn.
- A proof that sits unapproved.
- Changes after the proof is approved.
- Missing apparel sizes or delivery addresses.
What speeds it up
- A vector logo ready to send.
- One person who can approve.
- A quick reply on the proof.
- Some flexibility on the exact product or color.
Ordering for an event
Tell us the event date and the venue’s receiving instructions at the start. We review production and transit estimates with our partners and plan around the deadline. See order fulfillment.
If you’re already short on time
Tell us the date first. Rush orders can be produced in as little as 24 hours, depending on the product and imprint, and we’ll show you the options that can make it.